Shipping Policy
We strive to deliver your orders as quickly and safely as possible. Our shipping rates and estimated delivery times are detailed below:
Shipping Rates & Delivery Estimates
1. Germany (Domestic)
- Standard Shipping (Orders €150.00 and over): Free (1-3 business days)
- Standard Shipping (Orders under €150.00): €4.99 (1-3 business days)
- Express Shipping: €16.99 (1-2 business days)
2. European Union (EU)
- Standard International Shipping: €19.99 (3-7 business days)
3. Non-EU / International (UK, Switzerland, etc.)
- Standard International Shipping: €29.90 (5-10 business days)
Special Note for Workshops & Digital Services
Registrations and tickets for workshops, talks, or events do not require physical shipping. No shipping fees will be applied to digital or event-based purchases.
Processing Time
All physical orders are processed within 1-3 business days. Orders are not shipped or delivered on weekends or statutory holidays.
Shipment Confirmation & Order Tracking
Once your order has shipped, you will receive a Shipment Confirmation email containing your tracking number(s). The tracking information will become active within 24 hours.
Customs, Duties, and Taxes
EST. NOTE is not responsible for any customs and taxes applied to your order. All fees imposed during or after shipping are the responsibility of the customer (tariffs, taxes, customs clearance fees, etc.).
Damages and Shipping Issues
If you receive your order damaged or if an item is lost during transit, please contact us at contact@astnote.com immediately. Please save all packaging materials and damaged goods before filing a claim.